UltraFlexmattress.ca offers shipping and delivery across Canada and is regularly shipping products to the following provinces and territories: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan, Northwest Territories, Nunavut, and Yukon.

UltraFlexMattress.ca offers express shipping to Toronto, North York, Etobicoke, Markham, Richmond Hill, Vaughan, Woodbridge, Thornhill, Caledon, Concord, Cambridge Mississauga, Brampton, Milton, Oakville, Burlington, Hamilton, Grimsby, St.Catherine, Niagara-Fall, Malton, Georgetown, Scarborough, Pickering, Ajax, Whitby, Oshawa, Orangeville, Newmarket, Aurora, Innisfil, Barrie and Acton.

Depending on the item(s) that you purchased on UltraFlexMattress.ca and the location to which the items will be delivered, different shipping methods will be provided to you. Each shipping method has its own restrictions and additional charges that might be applied to your order. 

Important: Once a customer has been issued a tracking number, the order is shipped and can no longer be cancelled or modified.

Once order has been shipped out, we are unable to amend any address change or any other modifications. 

 

Confirmation of your order

After you place the order, you will receive an email. There will be a confirmation number and that is your order confirmation. 

Shipping Time

All shipping times listed on UltraFlexMattress.ca site are approximate and we always strive to adhere to them as closely as possible. However, due to the fact that delivery times may be effected by our manufacturers and/or shipping solutions provides, we cannot be held responsible in the event that your items arrive earlier or later than estimated.

Delivery Terms

At time of delivery, buyers are responsible for the following delivery conditions:

The driver will require the customer to sign a physical inspection report and/or delivery receipt. It is critical that the customer note (in their own words) on the driver’s paperwork any damage to the box before they inspect the product and accept shipment.

If the box shows ANY SIGNS of carrier mishandling: hole(s), crushed corners, dents, worn tops, bottoms or edges, scraping, dirt etc., the customer must note the exact description of each carton on the physical inspection report and/or delivery receipt.

Once customer notes the condition of the box(s), they should inspect the product.

If upon further inspection the customer notices major or unacceptable levels of damage to the product, they can then sign the delivery receipt and/or physical inspection report "REFUSED DAMAGE", and give a detailed description of damage witnessed.

Customer must then email info@ultraflexmattress.ca customer service within 24 hours to make us aware of the situation.

After 24 hours, we will not accept exchanges.

In the event that a suitable replacement is not available, a refund (including shipping) will be issued in the form of the original payment method.

Exchanges:

UltraFlexMattress.ca takes every step possible to ensure your orders arrive in the best condition possible. All shipments should be inspected upon delivery, and any claim should be made within 48 hours of receipt of merchandise. 

Concealed Damage

It is the buyer’s full responsibility to thoroughly inspect an item before signing and accepting delivery. If damage is discovered after signing for delivery without any notation, ultraflexmattress.ca will not be responsible for any replacement or return.

Pick Up:

You must bring your sales bill/receipt and valid photo I.D, to pick up your merchandise. Please be sure that the size of your vehicle will accommodate the size of the merchandise to be picked up. We are not responsible for loading and tie-down of merchandise or the safe transportation of merchandise to your home. Damage that occurs during transit is not covered under warranty nor can we accept returns on the merchandise should any damage occur during transit.

You must inspect all items before leaving.  We will not responsible for any damages once you leave with your order. 

Local Delivery Times vary by location - please contact our shipping department for details.

All deliveries require signatures.

Important:  All sales are final.  If any damages are reported within 24 hours, we will gladly exchange your order only.  We will not be issuing any refunds or returns.

All orders require a telephone number. Our carrier will contact customer prior to delivery to schedule a delivery day and time.

 

Should have any questions regarding delivery, please email us at info@ultraflexmattress.ca